Refund policy

CANCELLATION AND RETURNS


7.1 If you are purchasing from us as a consumer in the United Kingdom or the European Union, and you purchase our Products away from our premises (such as through our Websites) you are entitled to a statutory "cooling off period" allowing you to cancel the Contract for any reason if you change your mind:

7.2 Under our goodwill guarantee returns policy for consumers in the USA, Canada, Australia, UK and the European Union, we will extend the returns period for Products to 30 days from the date of receipt of the Products provided the Products are in their original, unused condition and returned in their original packaging with a copy of the original delivery note.
7.3 Where you cancel your Contract within the cooling off period we will promptly refund to you any payment you have made and in any event within 30 days of cancellation, provided the Products are returned undamaged and in the original packaging and that the Products have not been specifically tailored to your specifications, or personalised, or the Products by their very nature cannot be returned or are liable to deteriorate. We will also refund to you the cost of sending the Products and/or any items to be supplied in respect of the Services to you.
7.4 We will also refund to you the cost of returning Products to us provided, the address from which the Products are being returned is in the United Kingdom; and you return the Products within the fourteen day period. In all other cases, you shall be responsible for the cost of returning the item to us.


LIMIT ON LIABILITY

 If you are a consumer: We will be responsible for any losses you suffer as a result of us breaching these Conditions if the losses were reasonably foreseeable to both you and us at the time the Contract for the relevant Products is made.
Save as stated in Conditions 5 and 13.f We will not be liable for any indirect or consequential loss that is not reasonably foreseeable to both you and us when the Contract was made.
Our liability to you and your liability to us for breach of these Conditions will not exceed an amount equal to five times the price paid or payable by you for the Products ordered.
If you purchase from us for business purposes, then Subject to clause, we will not be liable to you, whether in tort (including negligence), for breach of contract, breach of statutory duty or otherwise for: any indirect or consequential loss; or for
any business loss (including loss of profits, contracts, income or revenue), anticipated savings, data, goodwill or wasted expenditure, whether direct or indirect.
Subject to clause 13.c, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products or the Services to which the claim relates.
If any items are missing from your order, or there are any other irregularities such as faulty or incorrect items, you must notify us as soon as possible in writing, and by no later than within 7 days of Product delivery in order for us to rectify the problem. Failure to notify us within this time frame may result in the inability to rectify this problem.
Whether you are a business or a consumer, nothing in these Conditions shall exclude or limit either party's liability to the other for death or personal injury caused by negligence
fraud
breach of the terms implied by the section 12 of the Sale of Goods Act 1979;
defective products under the Consumer Protection Act 1987; or for
any other liability that cannot be lawfully excluded or restricted.
Nothing in these Conditions affects your statutory rights as a consumer.

EVENTS OUTSIDE OUR CONTROL
We may cancel the Contract if an event outside our reasonable control makes it difficult to provide the Products in accordance with the Contract, and we shall not be in breach of these Conditions if we do cancel due to such an event. As soon as we become aware of the need to cancel the Contract we will contact you by email setting out our reasons for cancellation. You will receive a full refund of the price paid by you.

DATA PROTECTION

Any information that you provide to us pursuant to the Contract shall be processed in accordance with our Privacy Policy and applicable data protection legislation.
We also use cookies on our Website. For more information, please see our Cookies Policy.

PROMOTIONAL OFFERS 

From time to time we may offer promotional offers in respect of certain Products on our Website. These promotional offers will be subject to availability of the relevant Products and are not an indication of availability
All promotional offers offered by us shall be subject to these Conditions together with any applicable additional terms and conditions, rules and instructions. Where there is a conflict between these Conditions and any additional terms and conditions, rules and instructions these Conditions shall apply.

GENERAL 

We may transfer the Contract to any person or ask any person to fulfil any aspect of it as long as the performance of the Contract is not affected.
An entity which is not expressly a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract or these Conditions.
If any of the numbered terms in these Conditions is found to be void or unenforceable, such invalidity or un-enforceability shall not affect the remainder of these Conditions.
We reserve the right to make changes to these Conditions at any time.  Your Contract will be governed by the version of these Conditions in force at the time that you placed your Order.
These Conditions and the Contract shall be governed by and construed in accordance with the laws of England in the English language, and any court proceedings must take place in the English courts.