Shipping policy
8. DELIVERY
Delivery of the Products shall be made to the address that you provide in the order, or such other address that we may agree with you in writing.
For international deliveries, we may agree a shipment term with you in your order confirmation which will be construed in accordance with Incoterms, 2010.
If you fail to take delivery of the Products: delivery will be deemed to have taken place on the date for delivery;
risk in the Products will pass to you; or we may (without prejudice to any of our other rights) dispose of the Products.
A recipient is required to be present at the address to sign and confirm receipt of goods in satisfactory condition – please see ‘Guaranteed against damage in transit.' Failure to provide us with the correct delivery address may result in a re-direction charge of full price. The time it takes for us to ship the Products depends on stock levels and will be specified to you at the time you place your order, or failing that, by email following our receipt of your order.
The time it takes to deliver the Products once they have been shipped depends on the delivery service we use, which depends on the type of Product and your location.
9. PREPARING TO ACCEPT PALLET DELIVERIES
You must notify us in advance of any delivery difficulties, which may be expected. This includes narrow road access or non-hardstanding surface for which to manoeuvre a loaded manual pallet truck. Failure to do so may result in an additional delivery charge liable to the customer. Please Note: Delivery vehicles can be very large and adequate space and access is required.
Delivery vehicles for ovens range from 7.5 tonne lorry upwards. We cannot guarantee delivery vehicle sizes as they are provided by third parties outside of our control. Once the grill has been loaded onto the truck, we do not control the delivery of the Products. Product dispatch is via standard national courier services. We cannot guarantee delivery times as they are provided by third parties outside of our control.
We ask all of our consumer customers NOT to book any installer or other related trade persons until the Products have arrived safely with you and have been checked as correct and in good condition.
Delivery is a KERBSIDE delivery, meaning the driver will remove the pallet off the vehicle with a tail lift and move the pallet by pallet truck only on hard standing, level ground. It is NOT the driver’s responsibility to move or assemble your oven beyond the kerb.
If, for any reason, the delivery cannot be completed due to absence of recipient at address, unsuitable delivery conditions or otherwise, the goods will be returned to depot and a re-delivery charge may apply at full price.
GUARANTEE AGAINTS DAMAGE IN TRANSIT
Upon arrival, if there is any present or visible damage to the Products, refuse receipt by refusing signature and return with driver with reason of refusal along with the co-signature of delivery driver. DO NOT sign if damaged and DO NOT accept goods as ‘damaged in transit’. Contact us within the same day, to report damages and ensure fast replacement of your Products. Alternatively, you can sign ‘UNCHECKED’ If you are unable to check the goods at the time of delivery. The Guarantee under this condition will be void if: You do not report the damage in transit to us within 3 days of product delivery; or You accept Products that have clearly and visibly been damaged in transit without returning them to the driver. Your transit guarantee against Product damage is terminated once the goods have been signed for. Products marked unchecked will be believed to be received in good order.
If you are a consumer, the guarantee in this clause does not affect your statutory rights.